Cancellation Policy
All services will require a card stored securely on file in order to reserve the appointment. No charges or deposits will be made to this card prior to appointment day unless we have to issue a cancellation fee.
Cancellations are very difficult to fill last minute and cause us to lose income unexpectedly. That being said, we ask that you kindly give us a 24 hour cancellation notice. Any cancellations made less than 24 hours before the appointment start time will be charged 50% of the service price. No-call/no-shows will be charged 100% of the service price. Deposits are only refundable up until 24 hours before the appointment start time.
(Hair extension deposits are non-refundable once the hair has already been ordered.)
Adjustment
Policy
If you are ever unsatisfied with the results of your service, please do not hesitate to reach out to your stylist for an adjustment! You must reach out within 72 hours of your service to qualify for an adjustment. Adjustments are free of charge in most instances but depend on each individual situation and the intended results of the service.